Social Challenges Officer
Social Challenges Officer
- London Salary:£35,702
- Pay Frequency:Annual Salary
- Location:National Mind Hybrid (Stratford - London)
- Directorate:Income Generation
- Contract Type:Fixed term full time
- Closing Date:25 September 2026
We have big goals over the next few years.
We're going to be fighting for mental health in a way we never have before.
Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.
Will you join us?
We're recruiting a Social Challenges Officer to join Mind's Digital and Experiential Teamm within Mass Engagement Fundriasing. The team drives fundraising through a number of products, such as Social Challenges, Stream for Mind and our new Mind Walk and forms part of a wider Mass Engagament Team which is responsible for raising more than £23million. This role supports delivery of our succesful and growing Social Challenges activity with responsibility for driving a diverse and successful portfolio, recruiting thousands of fundraisers and supporting them to exceed their fundraising goals.
Join us and join Mind's fight for timely access to great quality care for all.
The post holder will:
- Manage and deliver social challenge fundraising activities, ensuring income and engagement targets are met or exceeded
- Develop and optimise supporter journeys, creating personalised and insight-led communications that increase fundraising performance and drive supporter loyalty
- Provide exceptional supporter stewardship and customer care across a range of digital and offline channels
- Monitor campaign performance, analyse data and identify opportunities to improve engagement, conversion and income
- Support the planning and delivery of fundraising projects, ensuring activities are delivered on time, within agreed objectives and to a high standard
- Collaborate with internal teams, including Supporter Care and Data teams, as well as external partners and suppliers, to deliver successful campaigns and supporter experiences
- Ensure fundraising activities are compliant with relevant fundraising regulations, safeguarding requirements and data protection legislation
- Contribute to a positive, inclusive and collaborative working culture that reflects Mind's values and commitment to equity, diversity and inclusion
Ideal candidate
You'll have experience in fundraising or income generation, strong project management and communication skills, a data-driven approach to decision making, and knowledge of Meta fundraising products such as Social Challenges and Celebration Fundraising.
This role will also require you to undergo a DBS check.
Hybrid working: Based in our London office with a hybrid working arrangement. Employees are expected to attend the office 2 days per week, with flexibility depending on business needs.
Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.
