We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Will you join us?

Our Workplace Wellbeing (WW) team are part of Mind's well-established and successful Commercial Income directorate.

This post plays a crucial role as part of the WW Development team, who are responsible for developing high-quality products, and supporting the delivery of paid for services to our clients and ensuring we meet their needs.

 
Our clients are employers and their employees, operating across all sectors and industries Our current portfolio of paid-for services include eLearning courses, employer and staff surveys (Index and Snapshot - benchmarking and reporting on best practice in policy and practice), and policy reviews. WW has a Client Services team responsible for sales and account management, but both teams collaborate closely to ensure high quality services and products are delivered to all clients throughout the year.  

The post holder will:

• Be responsible for the ongoing delivery of our Workplace Wellbeing Index and Snapshot. Building surveys, generating links and producing reports for delivery to clients
• Lead infrastructure management of the Index and Snapshot (LMS) and Qualtrics survey platform and digital and physical reporting interface
• Within Qualtrics, script and test surveys for the WW Index and Snapshot. Liaising with Qualtrics support teams (service providers) as appropriate
• Deliver WW Index and Snapshot quality assurance activities.
• Oversee the management of the Snapshot LMS as a Super user, creating and managing client accounts, uploading client surveys and client reports
• Provide frontline support to clients and our team members in accessing, managing and implementing the Index and Snapshot
• Liaising with Mind's legal and compliance colleagues to ensure processes are documented and adhered to and ensure Workplace Wellbeing's data handling is fully compliant to UK data legislation and Mind's policies and guidelines
• Supporting integration activities relating to touch points connecting our Index, Snapshot and eLearning (also on LMS) to the Workplace Wellbeing's online sales platform, Marketplace
• Design, collate and deliver internal training / guidance collateral to provide up-skilling and refresher briefings to ensure high levels of product knowledge across WW.

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.