We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Will you join us?

The Quality & Safeguarding team works to ensure that safeguarding and excellence are at the heart of Mind's work. We provide training, expert advice and support to make sure that our staff are confident to identify and respond to safeguarding concerns and that our services and activities are high-quality and safe. 

The post holder will:

1. Work as part of a small team to deliver the safeguarding and incident helpdesks for staff, championing the highest levels of customer care and providing a responsive, high-quality service to colleagues.
2. Assess and triage safeguarding and at-risk concerns, ensuring that they are responded to in line with Mind's procedures and values and escalated where appropriate.
3. Maintain excellent case management standards, ensuring that concerns are responded to effectively; recorded accurately; and, actions arising from these concerns, including statutory notifications, are completed in a timely and appropriate manner.
4. Promote a positive safeguarding culture by supporting the development and delivery of training, awareness activities and guidance for staff and volunteers.
5. Develop and maintain collaborative relationships with colleagues across Mind, supporting teams to embed safeguarding best practice into daily operations. This includes our service delivery, fundraising, policy and influencing, retail and network operations.
6. Help to produce regular, high-quality reports with thematic analysis to provide assurance, highlight themes, track trends and changes and drive continuous improvement.
7. Support the development and implementation of relevant policies, processes and procedures.
8. Work as part of a small team to oversee a rota of on-call support for service and event delivery.
9. As a safeguarding professional, maintain full accountability through supervision, working professionally and with integrity.
10. To work flexibly and collaboratively to ensure the greatest impact and effectiveness of the Quality and Safeguarding Team's day to day work.
11. Undertake any and all other reasonable and related tasks associated with this role.

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.