Mind's Data Stewardship Team plays a vital role in supporting our fundraising efforts. We're responsible for managing supporter data from the moment it's received—processing contact details, handling donations, and ensuring data accuracy—through to maintaining and improving its quality over time. This work helps to deliver better experiences for our supporters, boost fundraising performance, and ultimately drive greater impact for people with mental health problems.

We're a passionate and collaborative team, committed to:

• Using data and technology to drive continuous improvement across our fundraising activities
• Delivering smooth, accurate, and efficient processes that support our fundraising goals
• Focused on creating seamless experiences for our supporters and maximising the impact of their donations.
  
  
• Championing best practices in data stewardship, using clear, jargon-free communication with our stakeholders

As the central hub for data stewardship within Mind's Public Fundraising Directorate, we work closely with teams across the organisation—as well as with external partners—to ensure our data processes are effective, innovative, and aligned with our mission.

Whether it's managing imports, or processing income our work underpins everything we do to support better mental health for all.

Will you join us?

We're looking for a Data Steward to join our friendly, forward-thinking Data Stewardship Team at Mind.

If you're detail-oriented, collaborative, and passionate about using data to make a positive impact, we'd love to hear from you.

What you can expect from us:

• A supportive, inclusive culture where your voice matters.
  
  
• A chance to work with varied datasets, mapping and documenting the full data journey.
  
  
• Opportunities to build and manage our data lineage framework, helping to ensure our data is accurate, reliable, and well-governed.
  
  
• Collaboration with talented and passionate colleagues across supporter engagement and fundraising to uphold data quality and drive excellence.
  
  
• The space to think creatively, ask the right questions, and champion best practices in data stewardship.
  
  
• A flexible, hybrid working environment, with a mix of remote and office-based working (Stratford, London).
  
  
• A commitment to equity, diversity, and inclusion—both in our data and our everyday work.

The post holder will:

As our Data Steward, you'll be a key player in making sure our data is reliable, trustworthy, and fit for purpose. Your core duties and responsibilities will include:

• Mapping and documenting the end-to-end journey of our data—from source to report—to create a clear data lineage framework.
  
  
• Partnering with teams across Mind to define and enforce data governance policies and standards.
  
  
• Collaborating with colleagues in Data Stewardship and the business data owners to identify and resolve data quality issues at the source.
  
  
• Working closely with data analysts and stakeholders to champion best practices that ensure data integrity and consistency.
  
  
• Supporting the Data Stewardship Senior Officers and Manager in implementing improvement processes to ensure excellent service delivery.
  
  
• Actively contributing to the improvement of team processes and championing a data-informed culture across Mind.
  
  
• Acting as the primary point of contact for data-related questions, providing clarity and confidence in our data assets.
  
  
• Managing and triaging incoming requests in the Data Inbox using our ticketing system, ensuring timely assignment, prioritisation, and resolution in line with our service standards.

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.