We have big goals over the next few years.

We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

Will you join us?

Are you passionate about using technology and data to drive meaningful change? Do you thrive in leading complex projects that improve systems, empower teams, and deliver real impact?

At Mind, we won't give up until everyone experiencing a mental health problem gets both support and respect. As our Business Systems Delivery Manager, you'll play a pivotal role in transforming how we work—streamlining processes, enhancing data capabilities, and ensuring our systems serve the people who rely on us.

You'll lead a talented team and collaborate across departments to deliver innovative CRM and data solutions that amplify our mission. From managing supplier relationships to driving adoption of new technologies, you'll help Mind become even more insight-driven and efficient—so we can do more for mental health.

This is more than a technical leadership role. It's a chance to be part of a charity that's fighting for mental health, equity, and lasting change. If you're ready to make a difference with your skills, we'd love to hear from you.

The post holder will:

• Project Delivery & Planning

  • Lead the delivery of Mind's Business Systems including CRM, Data, and Insights platforms.
  • Oversee the design and implementation of data-driven process improvements.
  • Manage project plans, budgets, risks, and resources within agreed governance frameworks.
  • Ensure successful rollout and adoption of new products in collaboration with the DDaT Learning and Adoption Manager.

• Supplier & Contract Management

  • Manage relationships and contracts with third-party suppliers.
  • Ensure projects are delivered on time, within budget, and to agreed quality standards.
  • Act as a point of escalation for performance issues and troubleshoot as needed.

• Team Leadership & People Management

  • Lead and develop a team of 4 direct reports (2 Business Systems Design Leads, 2 Data and CRM Officers).
  • Motivate and support project teams, including those not directly line-managed.
  • Foster a culture of ownership, performance, and continuous improvement.

• Stakeholder Engagement

  • Build strong relationships across the organisation to facilitate effective process review and implementation.
  • Communicate project plans and changes clearly to varied stakeholder groups.
  • Act as a point of escalation for issues related to scope, budget, and timelines.

• Change & Process Management

  • Drive business improvement changes and streamline technical and business processes.
  • Lead change management efforts across teams not directly line managed.
  • Measure and report on return on investment from new technologies and improved processes.

• Governance & Compliance

  • Ensure adherence to legal and statutory requirements including Data Protection and Health & Safety.
  • Maintain confidentiality and contribute to making Mind a greener workplace.

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.